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888-807-4588

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Vet Vittles
223 W 38th Street
New York, NY 10018
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vet@vetvittles.com

VetVittles Privacy Policy

This Privacy Policy (“Policy”) describes how VetVittles collects, shares, uses, and safeguards customer personal information (“Personal Information”). This Policy covers Personal Information we collect at www.vetvittles.com.

Personal information we collect

You may give us “Personal Information” that tells us who you are and other things about you. Personal Information we may collect includes your name, postal address, telephone number, and e-mail address. We may also collect your user name and password and demographic data. We may also collect your information when you sign up for our newsletter and other communications.

Information we collect automatically

We may automatically collect some information when you come to our Site. This information helps us improve our Site and your experience on our Site. What we collect automatically includes information about the computer or device you use to come to our Site. This may include the software that runs your computer, the type of software you use to access and search the Internet, the service you use to go online, and the Internet address assigned to your computer. (This Internet address is called an Internet Protocol (IP) address) This information helps us make our Site work better with your systems. We also collect data about how you use our Site such as the times you come to our Site and for how long. We may also know what websites you went to before and after our Site. It is not uncommon for online stores to collect this type of data.

Cookies. Like many websites, our Site uses “cookie” technology. A “cookie” is a small data file. Our Site may store cookies on your hard drive. Cookies help us know when you come back to our Site. Cookies also help us “remember” information about you. We may try to remember things such as your log in information to make your check out experience faster. You can set your browser to not accept cookies.

Web Beacons. Our Site and our e-mails use Web beacons. Web beacons are electronic images. We use Web beacons to deliver cookies, count visits, understand how our Site is used and tell how well our marketing is working.

Use of personal information

We may use your Personal Information to, among other things:
  • Operate and improve our Site, business and services. We may keep a customer database and other business records for reasonable periods.
  • Provide customer service to you.
  • Communicate with you by postal mail, e-mail, text (SMS, MMS), phone and other ways about contests, promotions, rewards, events, and special offers for products and services from VetVittles.
  • Process your orders and provide and deliver your products and services.
  • Send you business communications, including confirmations, invoices, notices, updates, product alerts, and administrative messages.
  • Detect, prevent and enforce against fraudulent, malicious or illegal acts.
  • Meet legal, regulatory, insurance, security and processing requirements.
  • For other purposes with your consent or as permitted or required by law.

Disclosure of personal information

VetVittles will not sell, share, or rent any portion of our customer database to third parties.

Security of personal information

VetVittles takes reasonable steps to help protect Personal Information that we have or control against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

Credit card processing and security

Shopping with VetVittles is absolutely safe. We guarantee that each purchase you make is protected and safe. Credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. We use the latest encryption technology to keep your personal information safe. All your ordering information -- including your name, address, and credit card number is encrypted.

Questions or concerns

If you have questions or concerns about how we use your Personal Information, please contact: vet@vetvittles.com

Changes/updates to this policy

If we intend to use or disclose Personal Information in any way materially different than what we say in this Policy, we will make reasonable efforts to let you know about this change. If we make any changes to this Policy, we will change the “Revised” date below.

 

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