Return Policy
Thank you for shopping at VetVittles!
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason you may return it to us for a refund or exchange. Hassle-free and no questions asked. We promise.
April 19, 2023
Returns
To express our confidence in our product we offer generous no questions asked return policy for everyone. All returns must be made within 60 calendar days from the day of purchase.
Return process:
To return an item, please email customer service at customer@vetvittles.com to obtain an RMA number. After the return has been authorized, place the item securely in its original packaging and mail your return to the following address:
Vetvittles LLC
Attn. Returns
RMA# or Order#
2220 Avenue X
Brooklyn NY 11235
United States
Please note, you will be responsible for all return shipping charges unless stated otherwise by one of our customer associates. We strongly recommend that you use a trackable method to mail your return.
Refunds
Once we receive your item, we will inspect it and process your return or exchange. In case of a refund, the entire purchase amount will be refunded (excluding shipping costs)
Please allow at least seven days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Shipping
The customer is responsible for paying for return shipping costs. Inbound shipping charges are non-refundable as well.
Contact Us
If you have any questions concerning our return policy, please contact us at :
admin@vetvittles.com
